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Privacy Policy for Vanco Electrical Solutions
Effective Date: November 6, 2024
Vanco Electrical Solutions (“we,” “our,” or “us”) is committed to protecting your privacy in compliance with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA). This Privacy Policy describes how we collect, use, disclose, and protect personal information on our website.
Information We Collect
Information Provided by You
Account Information: When creating an account, we collect your name, email address, shipping and billing addresses, phone number, and payment information.
Order Information: Data related to your orders, including products purchased, payment details, and order history.
Inquiries and Contact Forms: Information such as your name, email address, and message details when you contact us through our website forms.
Information Automatically Collected
Usage Data: Information on your interaction with our website, including IP address, browser type, device data, pages visited, time spent on each page, and referring URLs.
Cookies and Tracking Technologies: We use cookies and similar tracking technologies to personalize your experience and analyze website performance.
Information from Third Parties
We may receive additional information from third-party service providers, such as analytics or advertising platforms, to improve our offerings and marketing efforts.
How We Use Your Information
Your information is used for purposes consistent with Canadian privacy standards, including:
Transaction Processing: To facilitate orders in our webshop, process payments, and deliver products.
Customer Support and Communication: To respond to inquiries, resolve issues, and communicate updates.
Marketing and Personalization: To offer you tailored content, promotions, and advertisements. You may opt out of marketing communications at any time.
Website Analytics and Improvement: To analyze website usage, enhance security, and improve our services.
Legal Compliance and Protection: To comply with legal obligations, protect our website, and enforce our terms of service.
Legal Basis for Processing Your Information
In compliance with PIPEDA and other relevant Canadian laws, we process personal information based on the following legal grounds:
Consent: Where required, we obtain your explicit consent for processing your data, particularly for marketing communications.
Contract Performance: To fulfill contractual obligations, such as order processing and delivery.
Legitimate Interests: For legitimate purposes, including security and fraud prevention, provided they do not override your privacy rights.
Legal Obligations: When necessary to comply with Canadian regulatory or legal requirements.
How We Disclose Your Information
We may disclose your personal information as follows, with due regard to PIPEDA’s requirements:
Service Providers: We use third-party providers for payment processing, shipping, website hosting, and analytics. These providers have access only to necessary data and are contractually obligated to protect your information.
Third-Party Advertising Partners: We may share non-identifiable data with advertising networks to serve relevant ads; no identifiable information is shared without consent.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the successor entity.
Legal and Regulatory Requirements: We may disclose your data to comply with applicable laws, respond to lawful requests, and protect our business and users.
International Data Transfers
Your data may be transferred and processed outside of Canada. We take steps to ensure adequate protections are in place for such transfers, consistent with Canadian privacy standards.
Data Security
We employ a range of measures to protect your personal information, including:
Encryption: Data is encrypted during storage and transmission.
Access Control: Access to personal information is restricted to authorized personnel, all of whom are subject to confidentiality obligations.
Security Audits: Regular assessments of our security protocols are conducted to maintain data protection.
While we strive to protect your data, please be aware that no online system is completely secure, and we cannot guarantee absolute security.
Your Rights and Choices
Under PIPEDA, you have rights concerning your personal information:
Access and Correction: You may request access to and correction of your personal information.
Deletion: In certain cases, you may request the deletion of your data.
Consent Withdrawal: Where you have given consent for data processing, you may withdraw it at any time, particularly for marketing purposes.
Data Portability: We provide a copy of your personal data in a machine-readable format on request.
To exercise any of these rights, please contact us using the details below. Note that we may require verification of your identity before processing requests.
Retention of Personal Information
We retain your data only for as long as necessary for the purposes outlined in this policy, or as required to comply with Canadian laws. Retention periods vary based on data type and legal obligations.
Cookies and Similar Technologies
We use cookies to enhance your browsing experience and for analytical purposes. You can manage your cookie settings via your browser, though some features of our site may be limited if you disable cookies.
Third-Party Tracking and Analytics
To improve our website, we use third-party services, including Google Analytics, to analyze site usage. These providers use cookies and tracking technologies, and you can opt out of Google Analytics by installing the Google Analytics opt-out browser add-on.
Children’s Privacy
Our website is intended for individuals over the age of 16. We do not knowingly collect information from children under 16; any such data inadvertently collected will be deleted.
Changes to This Privacy Policy
We may update this Privacy Policy as necessary to reflect changes in our practices or legal obligations. Any updates will be posted on this page with a revised “Effective Date.”
Contact Us
For questions, concerns, or to exercise your rights under Canadian privacy law, please contact us at:
Vanco Electrical Solutions
Email: sales@vancoelectrical.com
Phone: (905) 305-7702