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Privacy Policy for Vanco Electrical Solutions
Effective Date: February 28, 2025
Vanco Electrical Solutions (“we,” “our,” or “us”) is committed to protecting your privacy in compliance with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial legislation. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information.
Information We Collect
Information Provided by You
– Account Information: Name, email address, shipping/billing addresses, and phone number.
– Order Information: Products purchased, payment details (processed securely by third-party payment gateways; we do not store credit card data), and order history.
– Inquiries: Name, email, and message details submitted via contact forms.
Automatically Collected Information
– Usage Data: IP address, browser type, device identifiers, pages visited, and referring URLs (anonymized where possible).
– Cookies: We use strictly necessary cookies (for site functionality) and analytics cookies (with consent).
Third-Party Sources
– Analytics Providers: Google Analytics (with IP anonymization enabled).
– Payment Processors: Stripe (PCI-DSS compliant).
Legal Basis for Processing (PIPEDA Compliance)
Under PIPEDA, we process personal information only with consent or as permitted by law (e.g., to fulfill contracts or comply with legal obligations).
– Consent: Explicit opt-in for marketing communications (CASL-compliant).
– Contractual Necessity: Order processing and delivery.
– Legal Obligations: Tax reporting, fraud prevention, or court orders.
How We Use Your Information
– Order Fulfillment: Process payments and deliver products.
– Customer Support: Respond to inquiries and resolve issues.
– Marketing: Marketing: Send promotional emails only with your explicit consent (opt-in), as required by Canada’s Anti-Spam Legislation (CASL). You may unsubscribe at any time.
– Analytics: Improve website performance via Google Analytics (anonymized data).
– Legal Compliance: Fraud detection and tax reporting.
Disclosure of Information
– Service Providers: Third parties (e.g., payment processors, shippers) bound by contractual safeguards under PIPEDA.
– Legal Requirements: Disclose data if required by Canadian law enforcement or regulatory bodies.
– Business Transfers: In mergers/acquisitions, data is transferred under confidentiality agreements.
International Transfers: Data transferred outside Canada is protected by contractual clauses or adequacy decisions (e.g., EU GDPR for EU data).
Data Security
– Encryption: TLS 1.2+ for data in transit; AES-256 for storage.
– Access Controls: Role-based access for authorized personnel.
– Breach Notification: We will notify affected individuals and the Office of the Privacy Commissioner of Canada (OPC) of breaches posing significant harm (PIPEDA Section 10.1).
Your Rights Under PIPEDA
– Access/Correction: Request a copy of your data or correct inaccuracies.
– Withdraw Consent: Opt out of marketing via unsubscribe links.
– Deletion: Request deletion where no legal obligation requires retention.
To exercise rights, contact our Privacy Officer (details below). Identity verification required.
Retention Periods
– Order Data: 7 years (Canada Revenue Agency tax compliance).
– Marketing Data: Retained until consent withdrawal.
– Inactive Accounts: Deleted after 2 years of inactivity.
Cookies & Tracking Technologies
– Categories: Necessary (no consent required) and analytics (consent required).
– Manage Preferences: Adjust browser settings or use our cookie banner.
Children’s Privacy
We do not knowingly collect data from individuals under 16 (or provincial age of majority where higher). Contact us to report accidental collection.
Updates & Contact
– Policy Changes: Posted on our website with a revised effective date.
– Point of Contact:
Vanco Electrical Solutions
Email: sales@vancoelectrical.com
Phone: (905) 305-7702
Mailing Address: 250 Cochrane Dr., Unit 10, Markham, ON, L3R 8E5
Sources & Compliance
– PIPEDA: Government of Canada
– CASL Compliance: Canadian Anti-Spam Legislation
– Google Analytics: IP Anonymization
– Security Standards: PCI-DSS, TLS/SSL encryption.