Privacy Policy for Vanco Electrical Solutions

Your privacy is important to us. This Privacy Policy explains how Vanco Electrical Solutions (“we,” “us,” or “our”) collects, uses, and protects your personal information when you use our website, purchase our products, or interact with our services. We are committed to handling your data with care and in full compliance with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

1. The Information We Collect

We collect information to provide and improve our services to you. This information falls into three categories:

A. Information You Provide Directly

• Account Information: When you create an account, you provide your name, email address, shipping and billing addresses, and phone number.

• Order Information: When you make a purchase, we collect details about your order, including the products you buy and your payment information. For your security, we use secure third-party payment processors like Stripe; we do not store your credit card details on our servers.

• Communications: When you contact us for support or other inquiries, we collect your name, email address, and the content of your message.

B. Information We Collect Automatically

When you visit our website, we automatically collect certain technical information to help us improve our services. This includes:

• Usage Data: Your IP address, browser type, device information, the pages you visit, and the time and date of your visit. This data is often anonymized or aggregated.

• Cookies and Tracking Technologies: We use cookies to enable core site functionality (e.g., shopping cart) and, with your consent, to analyze website traffic. You can manage your cookie preferences through our cookie banner or your browser settings.

C. Information from Third-Party Sources

We receive information from trusted third parties to help us run our business:

• Payment Processors: Our payment partners provide us with limited transaction information to confirm your payments. They are certified as PCI-DSS compliant, ensuring your payment data is handled securely.

• Analytics Providers: We use Google Analytics to understand how visitors use our site. We enable IP anonymization to protect your privacy.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To Fulfill Orders: To process your payments, ship your products, and provide order confirmations and tracking information.

• To Provide Customer Support: To respond to your questions, resolve issues, and manage returns and refunds.

• For Marketing and Communications: With your explicit consent, as required by Canada’s Anti-Spam Legislation (CASL), we may send you promotional emails about new products, special offers, and company updates. You can unsubscribe at any time by clicking the “unsubscribe” link in our emails.

• To Improve Our Website: We use analytics to understand how our website is used and to improve its functionality, design, and performance.

• For Legal and Security Purposes: To detect and prevent fraud, protect our rights and property, and comply with legal obligations such as tax reporting.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. We only share it with trusted partners and in specific situations, as outlined below:

• Service Providers: We share information with third-party service providers who perform services on our behalf, such as payment processing, shipping, and data analytics. These partners are legally and contractually bound to keep your information confidential and use it only for the purposes we’ve authorized.

• Legal Compliance: We may disclose your information if required by law, such as in response to a court order or subpoena, or if we believe it’s necessary to protect our legal rights.

• Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you of any such change.

• International Data Transfers: Your data may be stored or processed outside of Canada by our service providers. In such cases, we ensure that appropriate safeguards, such as contractual clauses, are in place to protect your information in accordance with PIPEDA.

4. Data Security

We take your security seriously. We use a combination of technical, physical, and administrative measures to protect your personal information:

• Encryption: We use TLS 1.2+ encryption to protect data transmitted over the internet, and we use AES-256 encryption to protect data at rest.

• Access Controls: Only authorized employees have access to your personal information, and their access is strictly limited based on their job roles.

• Data Breach Notification: In the event of a data breach that poses a significant risk of harm, we will notify affected individuals and the Office of the Privacy Commissioner of Canada (OPC) as required by PIPEDA.

5. Your Privacy Rights

Under PIPEDA, you have the right to:

• Access and Correct Your Information: You can request a copy of the personal information we hold about you and ask us to correct any inaccuracies.

• Withdraw Consent: You have the right to withdraw your consent for us to use your personal information at any time, subject to legal or contractual restrictions.

• Request Deletion: You can request the deletion of your personal information, provided that we are not legally required to retain it (e.g., for tax purposes).

To exercise any of these rights, please contact our management (details below). We may need to verify your identity to protect your information.

6. Children’s Privacy

Our website is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child under 16 without parental consent, we will take steps to delete that information promptly.

7. Policy Updates and Contact Information

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website and updating the “Effective Date.”

For any questions, concerns, or to exercise your rights, please contact our management:

Vanco Electrical Solutions

• Email: sales@vancoelectrical.com

• Phone: (905) 305-7702

• Mailing Address: 250 Cochrane Dr., Unit 10, Markham, ON, L3R 8E5