Online Return and Refund Policy

At Vanco Electrical Supplies, we are committed to ensuring your satisfaction with our products and services. Our online return and refund policy is designed to provide clarity and convenience for our valued customers. Please review the following guidelines for a smooth returns process:

1. Return Authorization (RA) Document Required: Before returning any items, customers must obtain a Return Authorization (RA) document by contacting our Customer Service team via phone or email.
   
   Contact Information:
   Phone: (905)-305-7702
   Email: reginald@vancoelectrical.com
   
   
2. Fill out the Return Authorization (RA) Document: All return packages must have a return authorization document. Customers should fill out, print and insert the document in the package being returned. Packages without said document upon arrival will not be acknowledged.
3. Restocking Fee: A restocking fee of 25% will be applied to all returned items. The restocking fee will be deducted from the total refund amount.
4. Eligibility for Returns: Items must be in good condition, in their original packaging, and have been reset to factory settings (in case of setting tweaks during use). Returns must be initiated within 30 days of the purchase date.
5. Return Shipping: Customers are responsible for the cost of return shipping, unless the return is due to an error on Vanco's part. We recommend using a trackable shipping service where we can easily monitor the return package. Tracking numbers should be shared to Vanco via email once the return shipment has been initiated by the customer.
6. Inspection and Processing: Returned items will be inspected upon receipt to ensure they meet our return eligibility standard. Refunds will be processed within 5 business days after inspection.
7. Refunds: Refunds will be issued to the original payment method used for the purchase. Please allow some time for the refund to reflect in your account, depending on your financial institution.
8. Exclusions: Certain items, such as clearance or final sale products are not eligible for returns. Please contact us for further clarification.
9. Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately for assistance. We will arrange for a replacement or refund.

Return Address:
Vanco Electrical Supplies Ltd
250 Cochrane Dr, Unit 10
Markham, ON L3R 8E5
Canada

Phone: (905) 305-7702
Email: sales@vancoelectrical.com

Important Notes:

• A restocking fee of 25% will be deducted from your total refund amount.
• Items must be returned within 10 days from the date of RA issuance.
• Returns received without a valid RA Number may not be processed.
• Upon receiving and inspecting the item, we will issue a refund through the original payment method used.

Thank you for choosing Vanco Electrical Supplies. If you have any questions or concerns regarding our return and refund policy, please don't hesitate to contact our Customer Service team. We appreciate your business and strive to provide excellent service to our customers.

Policy Updated: March 22, 2024