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Online Return and Refund Policy for Vanco Electrical Solutions

Effective Date: November 6, 2024

Thank you for shopping at Vanco Electrical Solutions. We strive to provide high-quality products and excellent customer service. This Return and Refund Policy outlines the process and requirements for returns, exchanges, and refunds for purchases made through our Website.

Eligibility for Returns

We want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may be eligible to return the product under the following conditions:

  • Returns must be initiated within 30 days of the original purchase date.
  • The item must be in new, unused, and resalable condition.
  • The item must be returned in its original packaging with all parts, accessories, and documentation included.
  • Certain products are non-returnable, including custom orders and clearance items, unless otherwise specified at the time of purchase.

Return Process

To initiate a return, please follow these steps:

  • Contact Us: Reach out to our customer service team at reginald@vancoelectrical.com or call us at (905) 305-7702 to request a return authorization. Please include your order number, a description of the item(s) you wish to return, and the reason for the return.
  • Return Authorization: Upon receiving your request, we will provide you with a Return Authorization (RA) document and instructions on how to return the item.
  • Shipping the Return: Once you have received the RA document, package the item securely and ship it back to the address provided by our team. You are responsible for the cost of return shipping unless the return is due to our error (e.g., defective or incorrect items).
  • Refund Processing: Upon receipt of the returned item, we will inspect it to confirm its condition. If the return meets the eligibility criteria, we will process your refund.

Refunds

Once your return is processed and approved, we will issue a refund to the original payment method used for the purchase. Refunds will be processed within 10 business days of receiving the returned item. Please note:

  • Shipping fees are non-refundable unless the return is due to our error or the item is defective.
  • If you received a discount or promotion on your original order, the refund will be issued for the amount paid after the discount.
  • In the case of gift returns, the refund will be processed to the original purchaser, unless otherwise agreed upon.

Exchanges

We do not offer direct exchanges. If you wish to exchange an item for a different product, you must return the original item for a refund and place a new order for the desired product. The same return conditions apply for exchanges.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at reginald@vancoelectrical.com or (905) 305-7702. We will provide a return label at no cost to you, and we will either:

  • Send you a replacement product.
  • Issue a full refund, including the original shipping charges, for the defective or damaged item.

To expedite the process, please provide photos of the damage or defect.

Non-Returnable Items

The following items are non-returnable and non-refundable, except in cases of manufacturer defect or error on our part:

  • Custom or made-to-order items that were specifically manufactured for your order.
  • Clearance or sale items, unless otherwise stated.
  • Gift cards or vouchers.

Late Returns

We reserve the right to refuse any return requests made more than 30 days after the date of purchase. Returns received after the 30-day period will not be processed, and the item will be returned to you at your expense.

International Returns

For orders placed outside of Canada, please note that customs duties and taxes are non-refundable. The return shipping cost is the responsibility of the customer, and international returns may be subject to additional processing fees.

Important Notes Regarding Returns and Refunds

  • A restocking fee of 25% will be deducted from your total refund amount for returns that are not due to our error or defective products.
  • Items must be returned within 10 days from the date of issuance of the Return Authorization Number (RA). Returns received after this period will not be processed.
  • Returns received without a valid Return Authorization Number may not be processed, and you may be responsible for the return shipping costs.
  • Upon receiving and inspecting the returned item, we will issue a refund through the original payment method used for the purchase.
  • Please print and include the Return Authorization document (RA) with your return shipment to ensure proper processing of your return.

Changes to this Policy

We reserve the right to update or modify this Return and Refund Policy at any time. Any changes will be posted on this page with an updated “Effective Date.” Please review this policy periodically for any updates.

Contact Information

If you have any questions or need assistance with a return or refund, please contact us:

Vanco Electrical Solutions
Email: sales@vancoelectrical.com
Phone: (905) 305-7702